Privacy policy

Privacy Policy

Last updated: 1 January 2026

At Cetique (“we”, “our” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit cetique.com, make a purchase or interact with our services.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

  • Contact information: Your name, email address, telephone number and billing or shipping address.

  • Order information: Products purchased, order details, payment status and delivery information.

  • Payment information: Payment details processed securely by our payment service providers. We do not generally store complete payment card details on our own systems.

  • Device information: Your IP address, browser type, device information and certain cookies or similar technologies.

  • Usage information: How you browse and interact with our website, including pages visited and interactions with our store.

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver orders.

  • Process payments, returns, refunds and exchanges.

  • Communicate with you about orders and customer service enquiries.

  • Maintain, improve and protect our website and services.

  • Detect and prevent fraud, abuse and security issues.

  • Comply with applicable legal, accounting and regulatory obligations.

  • Send marketing communications where permitted by law and in accordance with your preferences.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage and, where enabled and permitted, support advertising and marketing.

You can manage cookies through your browser settings and any cookie preference tools available on our website. Certain cookies are necessary for the website and checkout to function properly.

4. How We Share Personal Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Shopify, which powers our online store.

  • Payment processors that securely handle transactions.

  • Shipping and fulfilment providers that deliver orders.

  • Website analytics and marketing providers, where enabled and legally permitted.

  • Professional advisers, regulators or law enforcement authorities when required by law or necessary to protect our legal rights.

We do not sell your personal information to third parties for their own independent use.

5. International Data Transfers

Some service providers may process personal information outside the United Kingdom. Where this occurs, we will take steps required by applicable data protection law to ensure appropriate safeguards are in place.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records and meeting legal obligations.

Retention periods vary depending on the type of information and the reason it was collected.

7. Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of certain information.

  • Request restriction of or object to certain processing.

  • Request a copy of your information in a portable format where applicable.

  • Withdraw consent where processing is based on consent.

  • Complain to the UK Information Commissioner's Office (ICO).

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

8. Marketing Communications

If you subscribe to our marketing emails, we may send you updates, offers and information about our products. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

We will send marketing communications in accordance with applicable privacy and electronic marketing laws.

9. Children's Privacy

Our website is not intended to be used by children to make purchases independently. We do not knowingly collect children's personal information in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us, please contact us.

10. Security

We use appropriate technical and organisational measures designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations. The latest version will be published on this page with an updated date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store name: Cetique
Website: https://cetique.com
Email: support@cetique.com

If you are based in the United Kingdom, you may also contact the Information Commissioner's Office (ICO) if you have concerns about how your personal information is handled.

Thank you for trusting Cetique with your information.