Return & Refund Policy

Last updated: 1 January 2026

At Cetique, customer satisfaction is important to us. If you have any questions about your order or need assistance with a return, please contact our customer support team.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return:

• The item must be unused and in its original packaging.

• The item must be in the same condition in which you received it.

• You must provide proof of purchase or your order confirmation.

For health, hygiene and safety reasons, opened or unsealed supplement products cannot be returned unless they are faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law.

2. Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, faulty or incorrect, contact us as soon as possible at our customer support email.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs, where applicable.

We will review your request and explain the available options, which may include a replacement, repair or refund in accordance with applicable law.

3. How to Request a Return

To request a return, contact us at:

Email: [Insert your customer support email]

Please include your order number and the reason for your return. Do not send products back before receiving return instructions from our team.

4. Return Shipping Costs

If you are returning an item because you changed your mind, you may be responsible for the return shipping costs, where permitted by law.

If an item is faulty, damaged or incorrectly supplied, we will explain the appropriate return arrangements in accordance with applicable law.

Original shipping fees will be handled in accordance with our policy and your statutory rights.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your payment provider.

Where applicable, refunds will be issued within the timeframe required by law.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will do our best to help if your order has not yet been dispatched.

For online purchases, UK consumers may have statutory cancellation rights, generally allowing cancellation within 14 days of receiving goods, followed by a further 14 days to return them. Exceptions may apply, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy affects your statutory rights.

7. Exchanges

If you receive a faulty or incorrect item, please contact us so we can explain the available options. Exchanges are subject to stock availability and applicable consumer law.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact:

Store: Cetique
Website: https://cetique.com
Email: support@cetique.com

We aim to respond to customer enquiries as soon as reasonably possible.

Thank you for shopping with Cetique.